Refund policy

RETURNS AND WARRANTY

Last modified: March 18, 2026

RETURN POLICY

PuroAir Filter 100 Day Cleaner Air Guarantee. 100% Refund Return Policy.  If you are unsatisfied with your Purifier purchase from PuroAir.com for any reason, you have 100 days from the date of shipment to request a full refund, including shipping charges. Purifiers will not be eligible for a return after 100 days. You may also cancel any subsequent subscriptions at the time of return, as well.

To qualify for a refund under this Return Policy, all of the following conditions must be met:

  • A return authorization and prepaid shipping label must be requested from our customer service team within 100 days of your shipment date. To request a return authorization and prepaid shipping label, please email help@getpuroair.com.
  • Returned Purifiers must be in good physical condition (without any damage) and all original package inclusions must be returned and included with the Purifier in its original packaging.
  • Your purchase must not have been made for use in a healthcare or medical facility. Purchases from PuroAir.com for use in healthcare or medical facilities are nonrefundable.  The return policy described above shall not apply to such purchases.

Refunds will be processed once the Purifier has been received and inspected at PuroAir’s warehouse. Refunds to the original payment method may take 9 to 10 business days after the items have been received and inspected by PuroAir.

If you purchased your PuroAir Purifier through an authorized retailer, please return your PuroAir to the retailer with proof of purchase and in accordance with its policies. Please also not that bulk or wholesale orders are non-refundable. The return policy set forth here does not apply to bulk or whole sale purchase.

Filter Returns. Filters can be returned within 30 days of purchase. To qualify for a refund for your return of filters, all of the following conditions must be met:

  • A return authorization and prepaid shipping label must be requested from our customer service team within 30 days from the date of purchase. To request a return authorization and prepaid shipping label, please email help@getpuroair.com.
  • Returned filters must be in the original sealed bag and packaging (box).
  • Your purchase must not have been made for use in a healthcare or medical facility. Purchases from PuroAir.com for use in healthcare or medical facilities are nonrefundable.  The return policy described above shall not apply to such purchases.

If the above conditions are met, you will receive a refund in the original amount less the cost of the return shipping label. Refunds will be processed once the filters have been received and inspected at PuroAir’s warehouse. Refunds to the original payment method may take 9 to 10 business days after the filters have been received and inspected by PuroAir.

For details about warranty policy, please read more here.