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PuroAir Warranty & Compliance Information
Last modified date: March 18, 2026
Warrantor: PuroAir
1001 N. Central Ave., 8th Floor, Phoenix, AZ 85004
Phone: (866) 552-9322 | Email: help@getpuroair.com
Standard Warranty
Every PuroAir purifier includes a 2-year limited warranty from the date of purchase or date of delivery, whichever is later. No registration is required. This warranty covers defects in materials and workmanship under normal household use. This warranty extends only to the original consumer purchaser or gift recipient who purchased the product directly from PuroAir or from a PuroAir Authorized Reseller, and is not transferable to any subsequent owner.
Lifetime Warranty
Available with an active filter subscription (Subscribe & Save). Covers defects for the duration of your subscription. This is in addition to, and does not replace, your standard or extended warranty.
Your Remedies
If a covered defect occurs, PuroAir will, at its option, replace the product or refund the purchase price. If PuroAir is unable to remedy the defect after a reasonable number of attempts, you are entitled to a replacement or full refund at your choice.
How to Claim
Email help@getpuroair.com or call (866) 552-9322 with your proof of purchase and model number. Product registration is not required for standard warranty service. If you do not have proof of purchase, the warranty period will begin 90 days after the date of manufacture according to PuroAir’s records.
PuroAir may request additional information reasonably necessary to verify warranty eligibility, including verification that the product was purchased from a PuroAir Authorized Reseller.
Authorized Resellers
This limited warranty applies only to new, genuine PuroAir products purchased directly from PuroAir (getpuroair.com) or from a PuroAir Authorized Reseller.
Products purchased from unauthorized third-party sellers, including unauthorized sellers on online marketplaces, are not eligible for this manufacturer's limited warranty.
PuroAir reserves the right to verify the original purchase source and request proof of purchase before providing warranty service.
For a current list of PuroAir Authorized Resellers, please visit our Authorized Resellers page.
Genuine Products
Products with removed, defaced, or altered serial numbers, or products that PuroAir cannot authenticate, are not covered under this warranty. Products purchased from unauthorized third-party sellers may be previously used, altered, counterfeit, or otherwise ineligible for warranty coverage. If you believe you received a counterfeit product, please contact us immediately.
Exclusions
Misuse, abuse, or neglect. Unauthorized modification or repair. Normal wear including filter degradation. Damage from power surges or external causes. Cosmetic damage not affecting function. Use contrary to product instructions.
Products purchased from unauthorized third-party sellers, including unauthorized sellers on online marketplaces, or products that cannot be verified as having been purchased from PuroAir or a PuroAir Authorized Reseller.
Implied Warranties
Implied warranties, including merchantability and fitness for a particular purpose, are not excluded. In California, the duration of any implied warranty is coextensive with the express warranty period above.
Product Registration
Registration is for warranty extension purposes only. It is not required for standard warranty coverage. Personal information provided will be used for registration, warranty service, and product safety communications only.
Registering a product does not, by itself, establish warranty eligibility or confirm that the product was purchased from a PuroAir Authorized Reseller.
Out-of-Warranty Support
If your PuroAir product experiences a defect or failure outside the warranty period, please contact us at support@getpuroair.com. PuroAir stands behind our products. We will work with you to make it right, including providing a replacement at no charge.
Notice to California Buyers
A buyer of this product in California has the right to have this product serviced or repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs. If a defect exists within the warranty period, the warranty will not expire until the defect has been fixed. The warranty period will also be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed.
Limitation of Liability
PuroAir’s total liability is limited to replacement or refund as described above. PuroAir is not liable for incidental or consequential damages. Some states do not allow this limitation, so it may not apply to you.
Your Legal Rights
This warranty gives you specific legal rights, and you may have other rights which vary by state.
FCC Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this device.