Refunds & Exchanges

Our Return and Refund Policy was last updated 11/22/2021

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us. Interpretation and Definitions
Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • ●  “Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to YALLA VENTURES, INC.

  • ●  “Goods” refers to the items offered for sale on the Service.

  • ●  “Orders” means a request by You to purchase Goods from Us.

  • ●  “Service” refers to the Website.

  • ●  “Website” refers to KLAYBRANDS.COM, accessible from KLAYBRANDS.COM

  • ●  “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

    Your Order Cancellation Rights

    In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

● By sending us an email: HELP@KLAYGOOD.COM

You reserve the right to cancel any scheduled delivery shipments 5 business days prior to the scheduled delivery date.

We will reimburse You no later than 30 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • ●  The Goods are in the original packaging

  • ●  The following Goods cannot be returned:

    • ●  The supply of Goods made to Your specifications or clearly personalized.

    • ●  The supply of Goods which according to their nature are not suitable to be returned,

      deteriorate rapidly or where the date of expiry is over.

    • ●  The supply of Goods which are not suitable for return due to health protection or hygiene

      reasons and were unsealed after delivery.

    • ●  The supply of Goods which are, after delivery, according to their nature, inseparably mixed

      with other items.

      We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

      Returning Goods

      You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

      1101 E WELDON AVE, PHOENIX, AZ 85014

      We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Defects

All defective items will be provided a replacement unit at Company’s expense. Customers must provide evidence in the form of photo and video to articulate and show proof of such defects.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

● By sending us an email: HELP@KLAYGOODS.COM